How can I contact Somporium?

You can reach us via email at info@somporium.com, where our dedicated customer service team for inquiries will be delighted to assist you with any questions or assistance you may require!

Do you offer worldwide shipping products?

Yes, we do. We happily provide worldwide shipping for our products.

Where do you ship products from?

Our products are shipped from our headquarters in Hong Kong.

Can I make changes or cancel my order?

We strive to process orders promptly. If you need to make any changes or cancel your order, please request this within 12 hours of placing your order. Any requests received after this timeframe will not be accommodated. However, if you decide to return your order, we do accept returns for a full refund after you receive your order.

What payment methods do you accept for products?

We accept payments through major credit cards (including VISA, Mastercard, AMEX) and PayPal for our products.

When will my order be processed?

Our team handles and ships orders from our warehouse. Please be aware that during holidays and sale seasons, it may take a bit longer to process your order. Orders are typically processed from Monday to Friday. Your order will be processed within 1-3 business days from the order date and will be shipped the next business day following the processing day. Please note that we do not ship orders on weekends.

How long will it take to receive my order?

Due to high demand, orders may take approximately 2-4 weeks to arrive at their destination.

What if I don’t receive my order?

Should you not receive your order within 30 days of shipping, you are entitled to a full refund.

Will I be charged customs and taxes for products?

The prices you see on our website are tax-free in US Dollars, which means you may be responsible for paying duties and taxes upon receipt of your order. Import taxes, duties, and customs fees may be imposed by your local customs office for products. These charges and taxes are your responsibility and will not be covered by us. We are not liable for any delays caused by customs in your country. For additional details on charges, please get in touch with your local customs office.

How do I return a item?

If you need to return a item, please reach out to us at somporium@gmail.com.

What if the item(s) I received are defective/incorrect/damaged?

In the event that you receive merchandise that is incorrect, defective, or damaged, please contact us immediately. Ensure that you provide your order number, photographs of the item(s), and all relevant details upon receiving your package. We will work diligently to resolve your case as swiftly as possible.

When will I receive my refund for products?

All refunds for products will be issued to your original payment method. If you paid with a credit or debit card for your order, the refund will be sent to your card-issuing bank within 7-10 business days after we receive the returned item or your cancellation request. Please reach out to your card-issuing bank for information on when the credit will appear in your account. If you have not received the credit for your return yet, contact your bank/credit card company for further assistance.